Privacy Policy

Effective Date: January 1, 2025

Visual Innovations Group Intl Inc. DBA V Group (“V Group,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, place an order, or otherwise interact with our services.

1. Information We Collect

a. Information You Provide Directly

We collect information that you voluntarily provide when you:

  • Request a quote
  • Place an order
  • Upload artwork or files
  • Contact us
  • Create an account
  • Sign up for emails or newsletters
  • Participate in promotions or events

This may include:

  • Name
  • Email address
  • Phone number
  • Company or organization
  • Billing and shipping addresses
  • Project details, artwork, or uploaded files
  • Payment information (processed securely by third-party processors; V Group does not store full credit card numbers)

b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on our site
  • Referring website or source
  • Cookies and similar tracking technologies

c. Information From Third-Party Tools

We may use third-party tools such as Google Analytics, Meta Pixel, and other analytics or advertising platforms that collect data about your use of our website and help us improve our services and marketing.

2. How We Use Your Information

We use the information we collect to:

  • Provide quotes and fulfill orders
  • Communicate with you about your project, order, or account
  • Process payments securely
  • Provide customer service and support
  • Send service updates, order confirmations, and transactional messages
  • Send marketing emails where permitted by law (you may opt out at any time)
  • Improve our website, products, and services
  • Personalize your experience and advertising
  • Detect, prevent, and address fraud or security issues
  • Comply with legal and regulatory obligations

3. How We Share Your Information

V Group does not sell your personal information.

We may share your information with:

a. Service Providers

We share information with trusted third parties who perform services on our behalf, such as:

  • Payment processors
  • Shipping and logistics providers
  • Email and marketing platforms
  • Web hosting and IT service providers
  • Analytics and advertising partners
  • Production vendors involved in fulfilling your order

These providers are authorized to use your information only as necessary to provide services to V Group and are required to protect your information.

b. Legal Requirements

We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:

  • Comply with a legal obligation or request
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users of the website or the public

c. Business Transfers

If V Group is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website, enhance your experience, analyze traffic, and support our advertising and marketing efforts. For more details, please see our Cookie Policy.

5. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or updates to your information
  • Request deletion of your information, subject to legal obligations
  • Opt out of receiving marketing communications
  • Restrict or object to certain types of data processing

To exercise these rights, contact us at info@vgroupsigns.com or 619-307-6342.

Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. We will still send transactional or service-related messages related to your orders or account.

6. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete or anonymize it.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the policy. Material changes may be communicated through our website or by direct communication where appropriate.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Visual Innovations Group Intl Inc. DBA V Group
1843 Ashley Ave.
Chula Vista, CA 91913
Phone: 619-307-6342
Email: info@vgroupsigns.com