Refund, Return & Cancellation Policy

Effective Date: January 1, 2025

This Refund, Return & Cancellation Policy explains how Visual Innovations Group Intl Inc. DBA V Group (“V Group,” “we,” “us,” or “our”) handles cancellations, returns, and refunds.

1. Custom Products

Most of our products are custom-made to your specifications. As a result:

• All sales are generally final once production has begun.
• We cannot accept returns or offer refunds for correctly produced custom items.

2. Cancellations

• Cancellations requested before production may be possible but may incur charges for design work, proofs, administrative time, and any materials already ordered.
• Once production has started, cancellations may not be possible or may be subject to partial refunds at our discretion.

3. Defective or Incorrect Orders

If you believe your order is defective or incorrect, please contact us as soon as possible with:

• Your order number
• Photos of the product and any visible defects
• A description of the issue

We will review the issue and, if a defect or error on our part is confirmed, we may:

• Offer a reprint or replacement, or
• Offer another resolution at our discretion

4. Damage During Shipping

If your order arrives damaged in transit:

• Report the damage to us as soon as possible, ideally within 48 hours of delivery.
• Provide photos of the packaging and the damaged product.

We will work with you and the carrier to evaluate the claim and determine the appropriate remedy.

5. Color & Material Variations

Due to differences in monitors, devices, and printing processes, colors and materials may appear slightly different in person than on screen or in proofs. Such minor variations are not considered defects.

6. Contact Us

For questions about cancellations, returns, or refunds, please contact us:

Email: info@vgroupsigns.com
Phone: 619-307-6342